Macchiato Moments - how miscommunication dooms software projects w/ Morgan Lopes

How can we avoid miscommunications between technical and non-technical people that cause software projects to fail? Software engineer and entrepreneur Morgan Lopes is here to help us try and figure it out.

Key Takeaways
  • one of the first communication challenges is agreeing on definitions of terms - 1:30
  • expectation - communication = frustration -4:15
  • asking 'when would you need this' to illuminate the true problems behind feature requests - 6: 30
  • by giving problems instead of solutions, you invite people into the conversation - 10:10
  • defining how big pains are for clients 12:30
  •  Empathizing with your end user - 16:30
  • The longer it takes your software to get in the hands of users, the less likely it is to end up in the hands of users ever - 22:00
  • Morgan's 3 strikes and your out client rule - 29:00

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Follow along as we explore the human side of software.

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2020 Glenn Stovall